Swa Support & FAQs

Welcome to the Swa Support page! Below you’ll find common questions, troubleshooting steps, and contact information to help you get the most out of Swa in both Slack and Teams.

Swa is a multi-agent, multi-modal platform that automates tasks, streamlines workflows, and integrates AI capabilities directly into Slack, Teams, SMS, and more. It helps businesses leverage AI without heavy data storage requirements.

  • Enhanced Productivity: Automate repetitive tasks, summarize channel discussions, and extract action items.

  • Cross-Platform: Connect Slack, Teams, and other tools like CRMs or APIs.

  • Data Control: Swa only fetches necessary data in real time, so you keep control of your information.

Yes! Swa is fully compatible with the free versions of Slack and Teams. 

Some features like extended context will be limited by the retention and feature policy in the free versions, but all other features and functionality is fully accessible. 

  1. Slack App Directory: Find Swa and click Install.

  2. Authorize: Grant any required permissions.

  3. Confirm: Swa should appear in your Slack app list.

    Note: Admin rights are required to install Swa for Slack.

  1. Contact Us: Request beta access to Swa for Teams.

  2. Add & Authorize: Once approved, add Swa to your Teams environment.

  3. Permissions: Make sure you grant channel or chat access for Swa to function properly.

    Note: Admin rights may be required to install Swa for Teams.

  • Channel/Conversation Access: Ensure Swa is invited or has access.

  • @Mention: Try mentioning @Swa to check if it’s active.

  • Restart: Close and reopen Slack/Teams.

  • Contact Support: If issues persist, email support@swa-ai.com.

  • Admin Approval: Confirm your admin has approved.

  • Limits: Some Slack/Teams plans limit the number of third-party apps.

  • Reinstall: Try removing and reinstalling.

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